Boston, MA - October 27, 2006 - The Strategy Analytics Advanced Wireless Laboratory (AWL) report, "Verizon Wireless (USA) and O2 (Germany) lead Customer Support Satisfaction Index," finds that more than one in three mobile phone customers have contacted customer support with a question or problem with their mobile handset since purchase. This study, which ranks customer support services, reveals that in Western Europe, O2 Germany customers report the highest overall level of satisfaction with their carrier's device support service. This carrier is rated #1 in Western Europe for speed and completeness of problem resolution, while Orange UK achieved the highest rating for knowledge and/or helpfulness of customer support representatives.

"In Western Europe, 77 percent of mobile phone users select their network operator as the first point of contact for customer support when facing problems or questions concerning their mobile phones," according to Kevin Nolan, Director of the Advanced Wireless Laboratory at Strategy Analytics. "However, almost half of callers - across all carriers - gave a failing grade concerning the level of knowledge and helpfulness of customer support representatives."